Privacy Policy
At Haus Mons, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
Personal details: name, email address, shipping address, billing information.
Order information: products purchased, fulfillment status.
Technical data: IP address, browser type, device information, cookies.
How We Use Your Information
To process and fulfill your orders.
To communicate with you about purchases, updates, and promotions (if you opt in).
To improve our website, services, and customer experience.
Sharing Information with Third Parties
We share necessary information with trusted partners to complete your orders:
Shopify: our e‑commerce platform, which processes payments and stores customer data.
Zendrop: our fulfillment partner, which receives shipping details to deliver your products.
These partners have their own privacy policies governing how they handle your data.
Data Protection
We use secure payment gateways and SSL encryption to protect your information.
We do not sell, rent, or trade your personal data.
Your Rights
You may request access, correction, or deletion of your personal information.
You may opt out of marketing communications at any time.
We comply with applicable privacy laws, including GDPR and CCPA.
Cookies and Tracking
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings.
Returns and Refunds Policy
When you purchase a product on our website, we want you to feel confident about your order. Our fulfillment partner, Zendrop, handles the shipping and delivery of your products. For returns and refunds, we follow Zendrop's policies to ensure a smooth process.
If you need to request a refund or return, please contact us directly with your order details. We will coordinate with Zendrop to resolve your issue promptly.
Please note:
Refund requests for subscriptions must be made within 5 days of the charge and no order credits have been used.
Order credits received via promotions are non-refundable.
For more detailed information about Zendrop's refund, replacement, and return policies, please visit their official page.
Shipping Policy
We offer worldwide shipping through our fulfillment partner, Zendrop. Shipping costs and delivery times vary depending on the product and destination. Please note that free shipping is not available for all orders or locations.
For more detailed information about Zendrop's shipping policies, please visit their official shipping policy page.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.